OPPORTUNITIES TO GROW

Dubai World Central is elevating Dubai’s standing as an aviation & logistics hub and a center of commerce. For talented and motivated professionals, we offer opportunities to grow and build a rewarding career in a dynamic and challenging environment.

You will work with some of the industry’s most talented, driven and creative professionals, and together you will create the next logical step in Dubai’s growth. DWC is focused on hiring and retaining the best and brightest while offering highly competitive salaries and benefits.

To apply for a position at DWC, please submit your application for one of the below specified positions. Additionally, you may also submit your resume for general consideration. For more information on general consideration applications, please refer to the bottom of the page.


Key Responsibilities:

  • Recruitment Strategy: Contribute to formulation of overall Recruitment strategy and present the plan and approach for Recruitment initiatives on identifying DWC Manpower requirements.
  • Budget: Establish the recruitment budget with respect to the manpower plan covering all business units of the Company and devise strategies to achieve recruitment targets speedily and cost-effectively.
  • Sourcing: Generate and implement innovative and resourceful means to source candidates directly as far as possible, thus ensuring better control over costs and quality.  Aim towards minimum lead-time in the process from vacancy identification to actual recruitment.
  • Recruitment System: Design and implement systems, approaches and procedures to facilitate recruitment – such as an updated database of candidates, Company advertisements in various appropriate media, internet websites and networking within industry for effective response.
  • Recruitment Implementation: Develop, implement and update the recruitment process, procedures and documentation (interview stages, phone interviews for overseas candidates, timely reference checks, adherence to checklists before final offer etc.) and implement changes to achieve cost-effectiveness and speed. For all critical jobs, identify suitable candidate from the market to headhunt and recruit the right person for the right job at the right time within the specified budget.
  • Service Providers: Select and administer suitable assessment testing techniques and methods (e.g. personality and psychometric tests, assessment centres) to ensure selection of candidates with the right profile and competencies.
  • Job Offer and Associated Activities: Works with Compensation, to determine appropriate salary offers.  Negotiate Salary and make Offers as the defined norms. Offer extension to be according to the practice and policy in a timely and effective manner. Provide Information to on-boarding services team completely and appropriately. Fully documents recruitment activities to assure work flow communication and uniformity of process. Attaches selection tools to candidates as required.
  • Emiratization: Support in meeting the Emiratization quota for DWC conducting various recruitment plan and programs; liaising with various sources; school, colleges, university, technical institutes, fair, events, etc.
  • Internal Recruit Support: Organise all administrative actions for all approved transfers from one department or location to another, in order to meet the internal business requirements. Take all steps to update the computer system for all such changes. Assures that internal hires are hired in accordance with established guidelines and in compliance with policy and prevailing regulations.
  • Compliances: Recommend improvements to departmental procedure and implement instructions and controls covering Recruitment activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
  • Policies and procedures: Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  • QHSSE: Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
  • Ad-hoc Requests: Perform additional duties commensurate with the current role, as and when requested by the direct manager.

Qualifications:

  • Bachelor’s degree in Human Resources, Business Administration or related disciplines.

Experience:

  • Overall 6 years of experience with at least 2 -3 years’ experience in recruitment.

 

Key Responsibilities:

  • Learning and Development Strategy: Contribute and provide input to the development of learning and development strategy and ensure effective cascading of strategy into process in line with the overall functional objectives.

 

  • Training Need Analysis: Identify the gaps on learning and development required for DWC by assessing and applying training needs analysis; surveys, interview with division/departmental employees, focus group, and/or other consultation with Managers, Instructors or customer representatives.

     

  • Learning and Development Plan and Budget: Plan various programs with cost and schedules for review and approval using knowledge of the effectiveness of methods; such as classroom learning, demonstration, online, on –the-job training, mentoring, meetings, conferences, workshop, etc.
  • Learning and Development Implement: Implement the approved programs within the defined budget & plan delivering programs locally or internationally. Liaise with the Finance in settling bill.
  • Induction and Orientation: implement and manage a plan for new employee induction and orientation and subsequent follow-up on Learning and Development progress of new recruits in their jobs.  Ensure regular contact is maintained up to three to six months with the line Divisions to facilitate smooth adjustment of new employees in their jobs.
  • Project Support: Provide broad range of project management and logistic support for training programs in coordination with the respective functional heads of DWC. Support in developing and administering DWC mentoring program, embedding the career path progressions, success planning and administration, UAE National development Programs, etc.
  • Return of Investment: Conduct Post Analysis on programs delivered for refinement. Measure the return of investment of key initiatives and conduct external benchmarking to build best practice to the systems. Support the talent identification and development process like psychometrics and 3600 analysis.
  • Policies and procedures: Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  • QHSSE: Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
  • Ad-hoc Requests: Perform additional duties commensurate with the current role, as and when requested by the direct manager.

Qualifications:

  • Bachelor’s degree in Human Resources, Business Administration or related disciplines.

Experience:

  • Overall 6 years of experience with at least 2 -3 years’ experience in training and development.

Key Responsibilities:

  • Branding Support: Carryout activities to ensure the centre is a state of the art facility and service, health & safety been maintained, visual and brand company standards are delivered and maintained representing 5 star business ambiences under the general guidance of reporting head.
  • Front Desk Management: Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. Assist New Client tour via walks-ins or pre-booked appointments as allocated by the Centre Manager. Assist Free Zone Clients in providing guidance and direction in obtaining Free Zone registration and services.
  • Customer Service: Provide a resource in assisting clients with the Centre including: administrative support, showing client to a meeting room, preparing their new office for move –in, coordinating activities to  troubleshoot basic technical issues, programming a telephone or moving furniture to accommodate their office needs. Hear and resolve complaints from customers and public.
  • Communication: File and maintain records. Transmit information or documents to customers, using computer, mail or facsimile machine. Schedule appointments, and maintain and update appointment calendars.
  • Policies and procedures: Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  • QHSSE: Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
  • Ad-hoc Requests: Perform additional duties commensurate with the current role, as and when requested by the direct manager.

 

Qualifications: Bachelor Degree or Similar

 

Experience:

  • A minimum of two year experience in similar roles operated in front office for similar business lines.

Key Responsibilities:

  • Coordination: To coordinate with the internal and external parties in handling and meeting the various IT request and needs on Soft and Technical requests from Division / Department. Coordinate and follow-up with all concerned internal and external parties until the desired end results are met by following the relevant procedures. Carryout the activities on a professional rapport by promptly attending to requests, queries and complaints and keeping track of all type of request to ensure timely and quality services is been delivered.
  • Secretarial support: Provides secretarial support in areas of typing memos, forms, confidential correspondence. Makes and/or suggests corrections as necessary. Answers inquiries, uses discretion handling difficult calls and routes calls to appropriate individual. Maintains calendar(s), meeting room arrangement for the supervisor and/or department. Organizes and expedites work through supervisor’s office and provides follow-up to ensure projects are completed as required. Gather and collate data as requested. Performs work with a basic understanding of departmental procedures in respective field.
  • Administrative support: Provide administrative work support for the Department and as well in creating, maintaining and updating an efficient database, archiving all information for the department, electronically or paper, for reference and documentation purposes. Assist in preparation of departmental reports. Etc.
  • Communication:  Analyse, sort, prioritize and distribute all incoming correspondences, including faxes, memos, and submissions, to concerned person thereby ensuring a smooth flow of communication. To prepare correspondences on behalf of the department for arising external queries and other routine enquiries.
  • Store & Inventory Handling: Receive the purchased items from vendors in line with purchase request and store in the respective areas. Provide periodical reports on IT items in store by coordinating activities with other functional team.
  • Policies and procedures: Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  • QHSSE: Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
  • Ad-hoc Requests: Perform additional duties commensurate with the current role, as and when requested by the direct manager.

 

Qualifications:

  • Diploma Holder or preferred Bachelor Degree in any discipline or equivalent with Secretarial Know-How.

Experience:

  • Minimum 3 – 5 years of experience in coordination and administration activities related to Information Technology for  a large multinational organization.

 

 

  • Key Responsibilities:
  • Performance Management Strategy:  Contribute and provide input to the performance management strategy and ensure effective cascading of strategy into process in line with the overall functional objectives.
  • Performance GAP Analysis: Identify the gaps on Performance Standards required for DWC to set strategically and operationally for organization growth and employee growth as well.
  • Performance Implementation: Collaborate with the DWC employee on the development of performance standards. Develop Performance Plan that directs the employee’s effort towards achieving specific results + Action and Behaviour which are written, verifiable mutually understood performance expectations. Conduct performance check on Employees coordinating with the Division/ Departments. Discuss the goals and objective through the year, providing a framework to ensure employee meets the results. Appraise the employee at the end of the rating period against standards and establish new goals.
  • Performance Improvement Plan: Provide a written performance movement plan and schedule more frequent feedback meetings on reminding the staff on poor performance consequences.
  • Project Support: Provide broad range of project management, planning and logistic support for performance management programs in coordination with the respective functional heads of DWC. Support in conducting performance checks in mentoring program, career path progressions, success planning, and U.A.E National development Programs, etc.
  • Induction and Orientation Performance Check: In coordination with the Learning & Development Section, implement and manage a performance evaluation plan for new employee in induction and orientation and subsequent follow-up in their jobs.  Ensure regular contact is maintained up to three to six months with the line Divisions to facilitate smooth adjustment of new employees in their jobs.
  • Policies and procedures: Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  • QHSSE: Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
  • Ad-hoc Requests: Perform additional duties commensurate with the current role, as and when requested by the direct manager.

Qualifications:

  • Bachelor’s degree in Human Resources, Business Administration or related disciplines.

Experience:

  • Overall 6 years of experience with at least 2 -3 years’ experience in performance  management.

Key Responsibilities:

  • Desktop Support: Accountable for ensuring continuity of desktop services for computer users by providing the technical expertise, assistance, and task coordination necessary to install, configure, maintain computer hardware and software products, modify / repair IT hardware and resolve technical problems. The supports include specification, setting up and testing of computer systems and peripherals within established standards and guidelines. Keep track of the assets and inventory.
  • System Administrator: Attend users /customer calls and provide the required support to the end user’s satisfaction log ticket calls and keep track of the status.
  • Training and Documentation: Create and maintain all document as well as to provide training and familiarization for end user and department colleagues for any IT related technology as requested and whenever required.
  • Policies and procedures: Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  • QHSSE: Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
  • Ad-hoc Requests: Perform additional duties commensurate with the current role, as and when requested by the direct manager.

 

Qualifications:

  • Diploma in IT

Experience:

  • At least 2 years experience in similar role

Key Responsibilities:

  • UIM strategy: Contribute and provide inputs to the development of the UIM departmental/ business unit strategy and ensure effective cascading of departmental strategy into functional policies and procedures in line with the overall business objectives
  • Budgets: Contribute to the preparation of the UIM department / business unit budget and monitor financial performance versus the budget (for all utilities projects) so that the business is aware of anticipated costs and areas of unsatisfactory performance are identified
  • People / team management: Manage the effective achievement of objectives through setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal in order to maximize subordinate and the overall performance
  • Technical support: Provide technical support for vendor / contractor evaluation and liaise with vendors / contractors and/or internal departments as and when required in order to support in the selection of qualified vendors / contractors for any utilities / district cooling-related projects or purchases. Also, develop district cooling guidelines, documentation and procedures through liaising with relevant consultants / contractors
  • Equipment purchases: Ensure that equipment requirements are developed in an accurate and timely manner, and authorize/approve technical purchase requisitions in order to ensure the availability of these requirements in line with the business needs. Also, monitor the quality of purchased equipment to ensure compliance with standards and requirements
  • District cooling / ETS: Manage the provision of services related to the chilled water network / Energy Transfer Station (ETS) by developing the frameworks, documentations, procedures etc. for operating and maintaining district cooling plants and relevant stations thus providing cost effective chilled water and energy as per parameters.
  • Day-to-day operations: Oversee day-to-day operations of district cooling plants to ensure error-free, safe, economic and reliable operations, while meeting performance targets. This includes the development of resource plans for technical staff to ensure adequate levels of manpower are available to meet district cooling operational targets.
  • Account management: Liaise with customers (at any stage of district cooling projects) and address their complaints in order to ensure their satisfaction with the provided services and resolution of issues to the customers’ satisfaction. Also, ensure invoicing to customers and follow up on collections so that revenues are accounted for and collected from district cooling and other utilities.
  • Project management: Oversee all projects related to DWC’s utilities (including district cooling) in order to ensure that the networks / stations are developed, operated and maintained as per approved SLAs, budgets, timelines, specifications, and standards, thus ensuring high quality and continuous services to end users.
  • Reports: Prepare in a timely and accurate manner relevant reports to meet DWC policies and standards, and department requirements.
  • Policies and procedures: Provide inputs to enhance departmental/ business unit policy and procedures and develop/enhance procedures related to respective function and implement procedures and controls (including any relevant engineering standards) covering all areas of project activity to ensure adherence and effective implementation.
  • QHSSE: Ensure compliance to all relevant quality, health, safety and environmental management procedures and controls within a defined area of activity to guarantee safety, compliance, delivery of high quality products/service and a responsible environmental attitude.

 

Qualifications:

  • Bachelor’s degree in mechanical or electrical engineering or other related discipline.

Experience:

  • At least 8 years experience in the utility industry either client based, or as a contractor / consultant, preferably in district cooling plant execution, including at least 3 years in a role involving supervisory/managerial responsibilities
  • Experience working with contractors and third party service providers
  • Knowledge of district cooling systems, preferably with industrial HVAC systems
  • Knowledge of chilled water piping works
  • Knowledge of ETS works and execution
  • Understanding of principles and standard operating procedures relating to district cooling systems
  • Knowledge of latest industry trends and technologies

 

Key Responsibilities:

  • Permit Processing: Process the application received for new entry permit and residence permit for employment & dependent, and new visit visa by ensuring that all the document received do meet the set criteria -rules & regulation of Free Zone Administration (such as the signature completion, license status, passport, medical report, entry permit for residence visa, etc.) and haven’t reached the maximum allotted visa quota.
  • Administration: Liaise with the reporting head and ensure the payment is been received for visa processing and receipts are been given and register the application in the database. Prepare the immigration form (e-form) by entering data and get authorized person signature in order to submit the application for visa processing to the DNRD. Update the database on receiving the Visa – for new entry, residence permit, visit visa, etc. and handover along with other documents plus like passport, employment card, to the client with an acknowledgement.
  • Visa Process: Follow the process for visa processing while renewing visa for visit, employment, and as well dependent and ensure that the sponsor signature available while processing the visa for dependent. Ensure all process are been carried out as per the termed rules and regulation. Update the records and handover the same to the client and get acknowledged.
  • NOC Letters: Prepare NOC letter for various service requested by the registered companies in the FreeZone and ensure fee are paid and receipt are issued in liaising with the Finance; service such as request for Salary Certificate, Letters to the Consulates, RTA, Economic Department, etc.
  • Cancellation: Cancel the entry permit /residence permit based on client request on receiving all documents in compliance with FreeZone regulations. Ensure the payment is received and register the application in the database. Submit to the DNRD by completing the process in e-form (immigration) and on completion of authorized signature. Prepare the absconder letter on receiving the application from the client and verifying all supporting documents are available and fee is paid. Update the database and get authorized signature before submitting to the DNRD for absconding process. Update the database on receiving the processed paper and handover to the client on receiving the acknowledgement.
  • Additional Service: Support the Free Zone Administration on processing various services ensuring it follows the defined procedure on the request from client, such as; change of profession, residence permit re-entry (outside UAE for more than 6 months), re-issue of residence permit for lost passport, transfer of residence permit to new passport, transfer of residence permit to new passport on nationality change, etc.
  •  Records: Update and maintain the system ensuring that all activities between the client and Free Zone are recorded. Answer to any internal/external customer queries (Verbal, mail or telephone).
  • Relationship: Maintain a good level of conduct and regular contact with the internal and external clients to ensure a smooth on-going process is conducted.
  • Policies and procedures: Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  • QHSSE: Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
  • Ad-hoc Requests: Perform additional duties commensurate with the current role, as and when requested by the direct manager.

Qualifications:

  • Bachelor’s Degree  in business administration or any related discipline.

 

Experience:

  • At least  1-2 years experience in similar role in Fee Zone administration works.

 

 


To submit your application for general consideration, click the link below. Please note that your resume will be archived in our database and you will not be contacted unless you are being considered for a position. Should you match the qualifications for a future job opening; our recruiters will contact you. We recommend though, that you stay up-to-date with the job postings so you can easily apply yourself.